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dchick
Level 2
April 15, 2020
Solved

Any super users or experts available

  • April 15, 2020
  • 3 replies
  • 15342 views

Hello, 

 

i'm completely stuck with the system, we have an account which was setup by HQ and training (i assume) given to staff their, he then left and i don't think the knowledge of the system was passed on. I'm having issues with importing profiles via a workflow. The workflow was setup and we were told, just add the new .csv file and run the workflow however we get an error and even created a "simple" workflow produces errors with a code which requires some expert knowledge to decipher. 

 

Any help would be great, can pay in loo roll or hand sanitiser.

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Best answer by lukaszs45590312

Can you provide some more details like error from the workflow logs?

3 replies

L
lukaszs45590312Accepted solution
Level 2
April 16, 2020

Can you provide some more details like error from the workflow logs?

prasannakumarmarru
prasannakumarmarru
Level 4
April 27, 2020

WKF-560029 The document types of inbound events ('' and 'head:profile') are incompatible (step 'Update data 2') - Here the inbound dimension and the dimension selected in properties(profile) are not matching. I think it is better to check with Adobe campaign support to review the configurations. Without seeing how the workflow was setup, it is not so easy to provide what could have caused this. Support team would help you fix this easily.

Thanks!

B
Adobe Employee
bisswangAdobe Employee
Adobe Employee
April 24, 2020

Hi David,

 

regarding "WKF-560029 The document types of inbound events ('' and 'head:profile') are incompatible (step 'Update data 2')"

Which reconciliation method did you choose in the "Update data" activity?

From the error I guess "Directly using the target dimension" though that would not work if connected to the Load File activity. Instead you would need to use "reconciliation criteria" and define valid lookup keys here.

 

regarding the error "BAS-010014 Cannot open file":

I would assume that in the Load File activity, the option "Delete file after import is checked".

If so, you can execute the workflow once and then the file is deleted so it would fail if re-executed without uploading a new file.

So you have to remove the checkbox and upload the file again

Sukrity_Wadhwa
Community Manager
Sukrity_WadhwaCommunity Manager
Community Manager
April 24, 2020
@dchick I request you to kindly try this solution and get back to us if you face any further challenges.
Sukrity Wadhwa
DavidKangni
Community Advisor
DavidKangniCommunity Advisor
Community Advisor
April 24, 2020

For the reconciliation error, you need to use reconciliation keys instead of targeting dimension.

The error on the file deletion: it's deleted the file from the sftp or s3 once it's picked. it's not deleting the file after the import is completed.

 

You need someone to dive in the tool and fix your issues.

Thanks

David

David Kangni
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