Highlighted

Adobe Campaign : Is HTML5 content supported for Email Channel in AC

Avatar

Avatar

navink386520

Avatar

navink386520

navink386520

01-08-2018

Is HTML5 (video content) content supported for Emails in Adobe campaign. Are there any limitations or prerequisites for the videos to display in different mail clients.

Replies

Avatar

Avatar

pablo_rosero1

Avatar

pablo_rosero1

pablo_rosero1

26-11-2018

Hi Navin,

We wouldn't recommended including a full video on the email itself because of file weight. Furthermore, top email clients won't play the video directly on the email. A work-around is to include a short animated gif that readers can click to watch the full video hosted on an external site.

I hope this helps!

All the best,

Pablo