Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn more

View all

Sign in to view all badges

SOLVED

Adobe Campaign Client Console

andreRivas
Level 3
Level 3

Hello guys,

I need support in relation to the Client Adobe Campaign.

It does not run any more and error that appears is this:

"Registry error: Unable to find key HKEY_LOCAL_MACHINE\SOFTWARE\Neolane\NL_5\nlclient\"

Does anyone have any information that might help me?

Thankful!

1 Accepted Solution
Adhiyan
Correct answer by
Employee
Employee

Hi Andre,

Could you check if the folder nlclient is present under :

AppData\Roaming\Neolane\NL_5 location in your computer.

If this is missing , you need to download and install the client again.

Alternately , as a hack just try creating the same folder there with the same name in case it's not there

View solution in original post

5 Replies
Adhiyan
Correct answer by
Employee
Employee

Hi Andre,

Could you check if the folder nlclient is present under :

AppData\Roaming\Neolane\NL_5 location in your computer.

If this is missing , you need to download and install the client again.

Alternately , as a hack just try creating the same folder there with the same name in case it's not there

View solution in original post

j_villanueva
Level 1
Level 1

Hi Adhiyan,

I'm facing the same issue.

I've tried many installs and uninstalls of different versions and also the 'hack' you've said, but I continue getting the same error.

andreRivas
Level 3
Level 3

Guys, I reinstalled the Adobe Campaign client several times and the error persisted.

After trying several alternatives, I solved the problem with the latest Java update.

AC_King
Level 1
Level 1

Hi there,

How about doing the following:

1. Uninstall Adobe Campaign client console

2. Go to internet explorer and clear your cache from here

3. Go to AppData\Roaming and delete any Adobe Campaign folders found in here

4. Re-install Adobe Campaign

Of course if unsure about point 3 you can simply rename the folder in question.

sarfaraj_ahmed
Level 1
Level 1

Right click on the Adobe Campaign Client Console icon and then 'Run as administrator' once if nothing works. It should do the job.