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Adobe ACS Architecture

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Marketing_Tech_
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Marketing_Tech_
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17-08-2017

Hello,

I'm looking for some classification in the ACS architecture. I mentioned in a previous post that we are looking to move from V6 to ACS.

Is ACS a true SaaS implementation of Adobe Campaign? What I means is ACS a true multi tenant solution, so when there is an upgrade all customers get the upgrade at the same time (like Salesforce), the database is shared by all tenants? etc?

Is is there flexibility in the deployment mode? For example could I deploy on my own private cloud (AWS) or on prem in our own data center?

Some people gave told me that on prem is possible, some have said it is a true SaaS solution and some have told me that I can deploy on my own private cloud.

Thanks for any advice.

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florentlb
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florentlb
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18-08-2017

Yes,

Upgrades are deployed every month or so, and they are tested before every deployment to ensure that custom resources are fully maintained. In other words, upgrades should be transparent for end users.

You can see if a version have been deployed (or is about to be) by checking the build number from the upper right corner of the application, by visiting the community where we communicate about the changes, or by checking the release notes page: Adobe Campaign Standard Release Notes

Hope it helps,

Florent

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Amit_Kumar
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17-08-2017

Hello,

Answers in line.

Is ACS a true SaaS implementation of Adobe Campaign? What I mean is ACS a true multi tenant solution, so when there is an upgrade all customers get the upgrade at the same time (like Salesforce), the database is shared by all tenants? etc?

Yes, all customers will get the upgrade at the same time(Region wise sometimes)

Is there flexibility in the deployment mode? For example, could I deploy on my own private cloud (AWS) or on prem in our own data center?

No, you can't use it on prem or in your cloud just like Salesforce.

Some people gave told me that on prem is possible, some have said it is a true SaaS solution and some have told me that I can deploy on my own private cloud.

Officially this is not supported, florentlb, can you confirm the same?

Hope this helps!

Amit

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18-08-2017

Thank you Florent, that’s great.

One further question about the upgrades. Amit mentioned that all customers in a region would get upgrades at the same time. That’s great but can you briefly describe how the upgrade to the data model works? All Adobe customers have extended their data models so each is different. Will the upgrades on ACS fully maintain the customized data model and perform an upgrade without the need for technical team to be involved?

Many thanks.

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florentlb
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18-08-2017

Hi,

I can confirm what Amit said.

Let me know if you have additional questions.

Florent