Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Adding a mailto List-Unsubscribe header to email in ACS

Avatar

Avatar
Validate 1
Level 1
daniel_diaz
Level 1

Likes

0 likes

Total Posts

14 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
daniel_diaz
Level 1

Likes

0 likes

Total Posts

14 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile
daniel_diaz
Level 1

15-11-2018

Hi,

I'm having some trouble with my gmail emails marking my ACS sends as spam. I'm using Return Path to get information on inbox placement, and it mentioned that gmail inbox placement rate is suffering because there is no "mailto List-Undsubscribe header" in the email. How does one implement this header in ACS?

Thanks so much!

Danny Diaz

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Validate 250
Level 10
pablo_rosero1
Level 10

Likes

81 likes

Total Posts

348 posts

Correct Reply

77 solutions
Top badges earned
Validate 250
Validate 100
Validate 50
Validate 25
Validate 10
View profile

Avatar
Validate 250
Level 10
pablo_rosero1
Level 10

Likes

81 likes

Total Posts

348 posts

Correct Reply

77 solutions
Top badges earned
Validate 250
Validate 100
Validate 50
Validate 25
Validate 10
View profile
pablo_rosero1
Level 10

15-11-2018

Hi Daniel,

This just means  inserting an Unsubscription link at the top (and bottom too) of your newsletter.

The way to do it is like this: Adobe Campaign Help | Inserting a link

I hope this helps.

Thanks!

Answers (2)

Answers (2)

Avatar

Avatar
Validate 1
Level 1
daniel_diaz
Level 1

Likes

0 likes

Total Posts

14 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
daniel_diaz
Level 1

Likes

0 likes

Total Posts

14 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile
daniel_diaz
Level 1

16-11-2018

I also just tested sending an email using Litmus's spam analysis tool and it confirmed that "We have detected your message does NOT include a List-Unsubscribe header."

Avatar

Avatar
Validate 1
Level 1
daniel_diaz
Level 1

Likes

0 likes

Total Posts

14 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
daniel_diaz
Level 1

Likes

0 likes

Total Posts

14 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile
daniel_diaz
Level 1

16-11-2018

Hi Pablo,

Thanks for your reply!

It looks like the unsubscribe link is showing up in gmail after all (just because I have it in the footer of the email):

1623234_pastedImage_0.png

Here is my code for the opt out link at the bottom of the email:

<% if( document.mode != 'forward' ) { %>

<table  cellspacing="0" cellpadding="0" border="0" align="center" style="width:100%">

<tbody>

<tr>

<td style="font: bold 11px Corbel, Verdana, Frutiger, Helvetica,sans-serif; color: #ffffff; text-align: center; background-color: #00703c" valign="top" >

<p style="font: normal 11px Corbel, Verdana, Frutiger, Helvetica,sans-serif;">You've received this email because you are part of <br><%@ value object='branding' xpath='@publicLabel' %>&rsquo;s email list.<br>  If you wish to unsubscribe, please

<a href="http://support.nature.org/site/Survey?ACTION_REQUIRED=URI_ACTION_USER_REQUESTS&SURVEY_ID=17753" _label="Opt-out link" _type="optout" style="color:#ffffff;">click here</a>.

</p>

</td>

</tr>

</tbody>

</table>

<%}%>

Would having a second opt out link at the top as well help?

I figure also I still need a "mailto" unsubscribe link. For example, this litmus article shows the following in an email header:

1623239_pastedImage_3.png

But I don't quite understand how a mailto unsubscribe works.

Thanks!

Danny