ACS - Unsubscription Service

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eveline8

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eveline8

eveline8

30-10-2018

Hi,

I'm setting a unsubscription service in Adobe Campaign Standard. I have 2 different custom resources, one is extension of Profile schema (customers and newsletter subscribers) and one is a new resource (not customers but newsletter subscribers). The 2 schemes are independent.

I have to set the unsubscription service that must unsubscribe the profiles of both schemes.

First question: can I unsubscribe a profile that I have no subscribe to the service? I have tried but I didn't see in the subscription history my name with action "Unsubsciption".

Second question: I try to set the service but I can't modify the targeting dimension (in the landing page it is possible). The only permitted is Profiles. How can I manage the unsubscription in the second schema (new resource)?

Thanks

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Garima_Gakhar

Employee

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Garima_Gakhar

Employee

Garima_Gakhar
Employee

12-11-2018

Hi eveline8​,

If a recipient hasn't subscribed to a service, there is no direct way to unsubscribe that profile/recipient from that specific subscription service.

You could however manually update the profile and add it to the list of 'Quarantines', or simply run a Workflow to add the profile to this section. This can be achieved by updating the 'Status' field of nms:address Schema, update any Recipient's Status to 'Quarantine'. But Quarantine would mean that email address won't be contactable for any subscription service going forward.