ACS - "Duplicate" exclusion clause

Avatar

Avatar

daniel_diaz

Avatar

daniel_diaz

daniel_diaz

04-12-2018

Hi,

I was looking at the sending logs for a delivery and was surprised to see a large number of exclusions due to the exclusion clause "duplicate":

1638820_pastedImage_0.png

What does this mean?

Thanks!

Danny Diaz

View Entire Topic

Avatar

Avatar

Garima_Gakhar

Employee

Avatar

Garima_Gakhar

Employee

Garima_Gakhar
Employee

05-12-2018

Hi daniel.diaz

This Exclusion Cause means that those many email addresses were already targeted once and were encountered again while sending Delivery.

This 'duplicate' check is a part of the standard Default Typology (see below) which is applied to all the Deliveries:

1639602_pastedImage_0.png

If you wish to get this rule deselected for any Delivery, you could either duplicate this Default Typology and remove the Duplicate Rule or simply deselect the "Apply the rule on all deliveries" option as below by double clicking on the Duplicate Rule.

1639603_pastedImage_1.png

Hope that helps!