ACS - Duplicate profiles after Update action

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eveline8

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eveline8

eveline8

27-03-2018

Hi all,

I can't understand why the Update action in an import workflow duplicates the profiles.

I explain better:

I have this workflow:

wkfimport.png

The file csv that I have to import has different columns. We have a customer ID, emails, first name and so on.

In the file there are 221.506 profiles with these caractheristics:

- for one email we can have different customer ids ( play@ggg.com can have 5 different customer id)

- for one customer id we can have only one email

The strange thing is when there is a Update action (insert or update profiles) with reconciliation criteria by Customer id and email, the outgoing population is larger than the incoming population.

There are about 500 duplicate profiles.

I can't understand why the update action duplicate the profiles.

Someone have any suggestion?

Thanks

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arouillard44

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arouillard44

arouillard44

30-03-2018

Hello David,

I'm doing the same thing to Insert or Update my customer, and I have a custom ID too. I don't understand why you're using a reconciliation activity in your workflow ?

Here you can see mine :

1454453_pastedImage_0.png

My reconciliation with Profile table is directly in the Update data activity :

1454454_pastedImage_1.png

Regards,

Alexandre