accidentally deleted couple of the services

Avatar

Avatar

RoySatyajit

Avatar

RoySatyajit

RoySatyajit

03-04-2019

Hi All,

Accidentally I have deleted couple of the services from our instance, I have created those again, but it seems linkage between these services and customer profiles is broken now. what would be the best way to restore linkage between customer profile and services.

Hope this does not sound confusing. Please feel free for further clarification.

Thanks,

Roy

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar

RoySatyajit

Avatar

RoySatyajit

RoySatyajit

16-05-2019

Hi Ramon,

Its solved now, we have asked Adobe to restore the whole database from previous day's backup. Everything is fine now.

Thanks for the answer.

Cheers,

Roy

Answers (1)

Answers (1)

Avatar

Avatar

ramon_bisswange

Employee

Avatar

ramon_bisswange

Employee

ramon_bisswange
Employee

16-05-2019

Hi Roy,

once deleted you basically can't easily restore the data as subscription information would have been deleted as well.

You could try something to "guess" the previous subscribers:

* Check everyone who received the last delivery for the subscription

* Then subscribe them again

Though any unsubscription done between last delivery + deletion won't be captured.

Also any new subscription during that period won't be captured.