Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

The 4th edition of the Campaign Community Lens newsletter is out now!

SOP-330011 Error while executing the method 'StartDelivery' of service nms:Operation

Avatar

Level 2

Hello Team,

We are getting this error in adobe campaign Classic when running workflow for particular set of community with in the folder having all the rights related to the folder.

When we are running the same with admin privilege it worked fine. But, Problem is the person also have startdeliveries and other rights except admin.

What could be the possible cause?  We are using build no -8936. Kindly let us know its bit urgent.

Thanks in Advance

3 Replies

Avatar

Community Advisor

Hi,

Make sure the user has recursive read-write permission to '/Administration/Production/Objects created automatically' folder and read permission to '/Administration/Platform/External Accounts' and '/Administration/Campaign Management'.

Thanks,

-Jon

Avatar

Level 2

Hello Jon,

Thanks for the response, User already have these access only difference from admin i noticed is he doesn't have read/write access to /Administration/Configuration/Security Zones.

Avatar

Level 2

Hi Team/Jon,

Do We have anything to do apart from this as i am unable to trigger the workflow.

Regards,

Shyam

Avatar

Community Advisor

Those are the major ones.  The delivery runs fine as an admin user? Is this a custom operator group?

Avatar

Level 2

Yes Jon, Delivery runs fine as an admin. But, We can't provide admin rights to those users.

We have created some own operator group with the named rights.

Avatar

Community Advisor

If the user has all rights except ADMINISTRATION, it must be a folder issue. The ootb delivery operator group is granted access to the folders above along with a couple other ones. Perhaps create a user in the ootb group, test that it can send deliveries, then match up the new group's folders with the Audit tab of that user.

Avatar

Level 1

Hi 

 

I was facing the same error after all the correct folder access and permission.

 

Solution: Make sure that the campaign is assigned to that operator who is starting the deliveries.