Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

Offer Renderization Error


Level 2


could anybody help me with this ?

I'm trying to use Offer Renderization in a delivery inside a workflow.

My flow is this :

offer flow.png

First, I'm selecting a recipient (query activitie).

Second, I'm using "enrichment" to choose a specific offer.

Third, I'm using a recurring email delivery. Below you can see how I set my preferences, in what concern to offers inside the delivery properties.

offer flow delivery properties.png

But, when I try to "preview" the email, I receive the error below.

error offer email preview.png

Important : When I try to the same, but instead of usign "enrichment" to select the offer, use the option "use a call to the offer engine or offers defined in the delivery outline", the email preview works !

Important 2 : I'm using enrichment to retrieve the offers because I will receive a SKU list linked to each costumer from a extrenal database, so I don't want to adobe campaign to "choose" the offer for me.

Thanks in advance

1 Reply


Level 10


I see in the documentation: that there is a note saying:


The number of propositions available for the preview depends on the configuration carried out in the enrichment activity rather than any possible configuration carried out directly in the delivery.

Could it be related to your problem?