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Error in a technical workflow "Synchronization of Twitter accounts"

rummw46304091
Level 2
Level 2

Hi,

There is an error in a technical workflow "Synchronization of Twitter accounts". Please see the attached screenshot. Previously, I have configured a new Twitter account in a Services and Subscriptions referring to this document - https://docs.campaign.adobe.com/doc/AC/en/SMK_Configuration_Configuring_publishing_on_Twitter.html

Does anyone know how to fix this error?

1529478_pastedImage_1.png

Thank you,

Rumm

6 Replies
ananya_kuthiala
Employee
Employee

Hello rummw46304091

Could you please review your configuration as from the error it looks like system is not able to successfully authenticate. Also verify the access token copied from twitter website does not contain any space while it was pasted in Campaign ?

Regards,

Ananya Kuthiala

rummw46304091
Level 2
Level 2

Hello Ananya Kuthiala,

Thank you. I have rechecked all the data as you suggested but I still get the same error.

Rumm

ananya_kuthiala
Employee
Employee

Hello rummw46304091

Are you able to use the same access token via postman for example ?

Regards,

Ananya Kuthiala

rummw46304091
Level 2
Level 2

Hi Ananya Kuthiala,

I just tested it via Postman and it was successful.

1529657_pastedImage_0.png

Rumm.

ananya_kuthiala
Employee
Employee

Hello rummw46304091

Could you also check if the twitter account is protected or public ?

Regards,

Ananya Kuthiala