


rummw46304091
rummw46304091
16-07-2018
Hi,
There is an error in a technical workflow "Synchronization of Twitter accounts". Please see the attached screenshot. Previously, I have configured a new Twitter account in a Services and Subscriptions referring to this document - https://docs.campaign.adobe.com/doc/AC/en/SMK_Configuration_Configuring_publishing_on_Twitter.html
Does anyone know how to fix this error?
Thank you,
Rumm
ananya_kuthiala
Employee
ananya_kuthiala
Employee
17-07-2018
Hello rummw46304091
Could you please review your configuration as from the error it looks like system is not able to successfully authenticate. Also verify the access token copied from twitter website does not contain any space while it was pasted in Campaign ?
Regards,
Ananya Kuthiala
rummw46304091
rummw46304091
17-07-2018
Hello Ananya Kuthiala,
Thank you. I have rechecked all the data as you suggested but I still get the same error.
Rumm
ananya_kuthiala
Employee
ananya_kuthiala
Employee
17-07-2018
Hello rummw46304091
Are you able to use the same access token via postman for example ?
Regards,
Ananya Kuthiala
rummw46304091
rummw46304091
17-07-2018
Hi Ananya Kuthiala,
I just tested it via Postman and it was successful.
Rumm.
ananya_kuthiala
Employee
ananya_kuthiala
Employee
17-07-2018
Hello rummw46304091
Could you also check if the twitter account is protected or public ?
Regards,
Ananya Kuthiala
rummw46304091
rummw46304091
17-07-2018
Hi Ananya Kuthiala,
It's public.
Regards,
Rum