Workflow Heatmap not loading

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Greeshma_Sampath1
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Greeshma_Sampath1
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26-04-2021

Hi All,

 

The issue is that the workflow heatmap in adobe is not loading. It shows operation in progress and tries to load. But after sometime its showing the below shown error message.

Greeshma_Sampath1_1-1619433192269.png

 

Unable to parse XML response message of SOAP method 'ExecuteQuery' of service 'xtk:queryDef'

 

Could someone please help me out to resolve this issue.

 

Thanks,

Greeshma

 

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Deb007
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Deb007
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28-04-2021

Hi @Greeshma_Sampath1 ,

Worth checking your build version raising a ticket with Adobe Support.

I had faced the same issue in past and it was about to be resolved in an upcoming build.

You can search for "NEO-27423" in following release note.

https://experienceleague.adobe.com/docs/campaign-classic/using/release-notes/latest-release.html?lan...

 

I guess it is solved in build 9277, but haven't used 9277 yet.

 

Cheers,

Deb

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adithyacs86
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26-04-2021

 Hi Greeshma, 

 

Please check the weblogs once you click this report. 

 

Also see if there are any long running campaigns or workflows are pending for executions. 

Thanks,
Adithya