Why would mail campaign fail to deliver to valid email address? | Community
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Bev-1
June 8, 2016
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Why would mail campaign fail to deliver to valid email address?

  • June 8, 2016
  • 1 reply
  • 1970 views

An emailed newsletter failed to reach a recipient, who knew about it because the dreaded mailer-daemon sent a notice to said address to let him know it couldn't deliver. Since that someone is my boss, I'm now supposed to explain why.

I know the address itself is valid. Could there be something I should be doing in the settings or newsletter itself that will keep it from being rejected by my boss's personal mailbox?

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Best answer by ChantalRi

I would start by investigating the mailer-daemon notice that was sent. Did it not give a reason for why it couldn't deliver the email? There may be information provided in the notice that might indicate why the email wasn't delivered.

1 reply

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Adobe Employee
ChantalRiAdobe EmployeeAccepted solution
Adobe Employee
June 21, 2016

I would start by investigating the mailer-daemon notice that was sent. Did it not give a reason for why it couldn't deliver the email? There may be information provided in the notice that might indicate why the email wasn't delivered.

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