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SOLVED

Watchdog -Missing process

ramprakasht3196
Level 3
Level 3

Hi All,

 

In monitoring watchdog is missing. could you please tell me how to solve this.

ramprakasht3196_0-1592405039157.png

 

Thanks,

Ram.

1 Accepted Solution
InMo
Correct answer by
Level 3
Level 3

Hi @ramprakasht3196 ,

 

If It is installed on Adobe end, you need to raise a support ticket for this.

If it is on premise, please login to your server where Campaign is installed and run below command

nlserver  pdump

 

Check what all different modules are running. You can check different log files to check the reason why watchDog is not running. But for quick fix, you can restart watchDog module.

 

Check below link for reference

https://docs.adobe.com/content/help/en/campaign-classic/using/monitoring-campaign-classic/production...

 

Regards

View solution in original post

2 Replies
InMo
Correct answer by
Level 3
Level 3

Hi @ramprakasht3196 ,

 

If It is installed on Adobe end, you need to raise a support ticket for this.

If it is on premise, please login to your server where Campaign is installed and run below command

nlserver  pdump

 

Check what all different modules are running. You can check different log files to check the reason why watchDog is not running. But for quick fix, you can restart watchDog module.

 

Check below link for reference

https://docs.adobe.com/content/help/en/campaign-classic/using/monitoring-campaign-classic/production...

 

Regards

View solution in original post

wodnicki
Community Advisor
Community Advisor

Hi,

 

Restart the nlserver6 service.

On Linux: systemctl restart nlserver6

Windows: Start -> Run -> services.msc -> Find nlserver6 in list and restart

 

Thanks,

-Jon