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Upgrade Adobe Campaign from 6.1.1.8753 build to 6.1.1.8857

Forum|Forum|7 years ago
May 24, 2018
2 replies
2330 views

Hi All,

I'm trying to upgrade Adobe Campaign from 6.1.1.8753 build to 6.1.1.8857. I have followed Adobe Campaign's upgrade procedure but after the upgrade when I'm trying to start the Adobe Campaign service it's not starting and I'm receiving following errors:

The HTTP Filter DLL D:\Program Files (x86)\Adobe\Adobe Campaign v6\bin\nlsrvmod.dll failed to load. The data is the error. and

Could not load all ISAPI filters for site 'ADOBE CAMPAIGN V6'. Therefore site startup aborted.

I have checked the ' nlsrvmod.dll' and other files in 'bin' folder. They are build 8857 files.

I'm running Adobe Campaign on Windows 2012 R2 and IIS 8.0

Please help.

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Best answer by Ohcan

Hi

I was facing a similar issue...

Have you tried

nlserver config -reload

If you are getting an error here (as we got), this may be the root cause of not being able to start the AC service.

Check if there is an existing 'diff' file in your conf folder.

Rename it (i.e. change the externsion to '.diff_old').

Re try the

nlserver config -reload

And try again to start the service.

It should work now (it worked for us).

Regards

O

OhcanAccepted solution

Hi

I was facing a similar issue...

Have you tried

nlserver config -reload

If you are getting an error here (as we got), this may be the root cause of not being able to start the AC service.

Check if there is an existing 'diff' file in your conf folder.

Rename it (i.e. change the externsion to '.diff_old').

Re try the

nlserver config -reload

And try again to start the service.

It should work now (it worked for us).

Regards

N

nagendersingh80

Level 2

Thank Ohcan for your solution. It helped to resolve the issue we were facing.

We had same issue where when we migrated v7 instance from old server to a new server, Adobe Campaign Services on Web server's task manager was not starting and the Event manager was showing error "The HTTP Filter DLL D:\Program Files\Adobe\Adobe Campaign v7\bin\nlsrvmod.dll failed to load. The data is the error.".

When we try to reload the config file (nlserver config -reload), we were getting some error. The error was: "D:\Program Files\Adobe\Adobe Campaign v7\conf\serverConf.xml (579:73) : Expected whitespace (iRc=-53)". This helped to know that the issue was with the configuration file.
When we closely looked at the Security Zone section, one of the recently changed masked IP address of a new server was missing double quote around it.
Once it was added and file was saved, we were able to restart the Adoeb Campaign service in task manager and then running "net start nlserver6" command started all Adobe Campaign Services.

I hope above error message will help to relate the issue people are facing and might find this helpful too.

Regards

K

keyanooty

I am also having same issue , but i am using adobe campaign 7

The HTTP Filter DLL C:\Adobe\Adobe Campaign Classic v7\bin\nlsrvmod.dll failed to load. The data is the error.

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