Unable to send SMS exceeding 160 characters

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poorvab56881543

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poorvab56881543

poorvab56881543

22-05-2019

Hi,

I am unable to send SMS's exceeding 160 characters even after setting the Property: "Max. No of SMSes per message" to 2 in the Delivery Activity as shown in the below screenshot. 

My message text is

Hello ABCDEFGHIJKLM!

Morning!

Today is quite sunny. What's your plan to celebrate today?

Workout or healthy lunch? Or both?

Make your day better by listening music or dancing or painting.

From XXX Campaign Service team

1757524_pastedImage_1.png

Within the Audit log, I am getting error : The SMS message content is too long. It contains 267 characters whereas the maximum authorized is 160.

1757523_pastedImage_0.png

I am able to send SMS having content within the 160 char. limit. I am using SMPP setup.

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Jean-Serge_Biro

MVP

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Jean-Serge_Biro

MVP

Jean-Serge_Biro
MVP

22-05-2019

Hi Poorvab,

Your text message is 234 chars (utf-8) without the emoticon.
The emoticon encoding is not 1 char but several chars (see ISO table encoding of emoticons).

Moreover, when you submit a proof it adds some extra chars ("[FCP] " by default so 6 chars).

Try by putting 3 SMS per message please.

Hope this helps.
Regards

J-Serge