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We are using on premise hosted environment and now we i am unable to logon to our instance.
Error message while logging in: SOP-330012 Empty return for method 'logon' of service 'xtk:session'
Logs found in application server:
Faulting application name: w3wp.exe, version: 8.5.9600.16384, time stamp: 0x5215df96
Faulting module name: nlsrvmod.dll, version: 126.96.36.19987, time stamp: 0x5a15ba6c
Exception code: 0xc0000005
Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
Faulting module path: C:\Program Files (x86)\Adobe\Adobe Campaign v7\bin\nlsrvmod.dll
Kindly help me with the procedure to troubleshoot this.
Thanks and regards,
Please follow the steps mentioned below and see if the error is resolved.