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Unable to logon - on premise

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Partha18
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Partha18
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18-12-2019

Hi Team,

 

We are using on premise hosted environment and now we i am unable to logon to our instance.

Error message while logging in: SOP-330012 Empty return for method 'logon' of service 'xtk:session'

 

Logs found in application server:

Faulting application name: w3wp.exe, version: 8.5.9600.16384, time stamp: 0x5215df96

Faulting module name: nlsrvmod.dll, version: 6.7.0.8887, time stamp: 0x5a15ba6c

Exception code: 0xc0000005

Faulting application path: c:\windows\system32\inetsrv\w3wp.exe

Faulting module path: C:\Program Files (x86)\Adobe\Adobe Campaign v7\bin\nlsrvmod.dll

 

Kindly help me with the procedure to troubleshoot this.

 

Thanks and regards,

Partha.

 

 

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Raj_bounteous
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18-12-2019

Hi,

Please follow the steps mentioned below and see if the error is resolved.

 

https://helpx.adobe.com/campaign/kb/how-to-perform-soft-and-hard-cache-clear-when-the-issues-are-mac...