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jameso2323
jameso2323
April 12, 2017
Solved

Unable to extract reports in Adobe Campaign

  • April 12, 2017
  • 2 replies
  • 1672 views

Unable to export campaign reports in any format from the Adobe Campaign Client Console (6.1, build 8770).

The option to export is there, and the process in the bottom left ends as 'Done', but no reports are generated. Have turned off our pop-up blocker on IE and Chrome but still nothing generates.

Have tried all formats - Excel and PDF, but the confirmation pop-up doesn't load.

When processing, in the bottom left of the Adobe Campaign window is says "Waiting for about:blank" then says "Done", but nothing happens.

Any advice? Wondering if this is an issue with my companies IT set-up?

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Best answer by vraghav

Hi,

I'd recommend you to reach out to Adobe support for further assistance. It seems to be a configuration issue.

Regards,
Vipul

2 replies

vraghav
Adobe Employee
vraghavAdobe EmployeeAccepted solution
Adobe Employee
April 18, 2017

Hi,

I'd recommend you to reach out to Adobe support for further assistance. It seems to be a configuration issue.

Regards,
Vipul

cbvmg
cbvmg
Level 2
April 21, 2017

Hi,

I had similar issue long back at that time, it was a minor bug. But, in your case it looks more like a server config issue.

Thanks
Madhan

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