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tracking workflow takes hours (sometimes more than 1d to be completed)

roro_coeur
Level 3
Level 3

Hello,

the native tracking workflow in charge of downloading and consolidating the trackings logs retrieved from the mid that host tracking process is launching: 

tracking -instance:<%= instanceName %> -download -update

That's all we know. Any idea in details what this job actually do?

We are always at least 24 hours late.

No error in the audit. We have checked the database and purged old data on large tables that are related to delivery/tracking logs and deliveryStats.

Checking the database we don't see any lock or long processing queries.

Also checked the soap requests and did not see any latency.

Anybody have ideas on where to look for?

Any idea of the details of this process? (tables? queries?)

 

Thank you very much,

 

 

 

6 Replies
David__Garcia
Employee
Employee

How often is your tracking workflow executing? every 1h?

roro_coeur
Level 3
Level 3

Hello David, it is scheduled every 1h but the scheduler does not have any effect since it takes at least several hours, sometimes 1 day to be completed so it never stop running. No error, but just slow apparently.

David__Garcia
Employee
Employee

Whats your acc server version and deployment model? hybrid?

roro_coeur
Level 3
Level 3

We are hybrid, we are hosting the marketing instance and the mid is on adobe side (aws). We're on build V7 9032.

David__Garcia
Employee
Employee

There is another client with the same version and deployment model facing the same issue, I will try to find out if this is a known issue.

Sukrity_Wadhwa
Employee
Employee

Hi @roro_coeur & @David__Garcia,

Were any of you able to resolve this issue at your end? Do let us know. 

Thanks!