tracking workflow takes hours (sometimes more than 1d to be completed) | Adobe Higher Education
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R
roro_coeur
Level 3
December 13, 2021
Resuelto

tracking workflow takes hours (sometimes more than 1d to be completed)

  • December 13, 2021
  • 3 respuestas
  • 2531 visualizaciones

Hello,

the native tracking workflow in charge of downloading and consolidating the trackings logs retrieved from the mid that host tracking process is launching: 

tracking -instance:<%= instanceName %> -download -update

That's all we know. Any idea in details what this job actually do?

We are always at least 24 hours late.

No error in the audit. We have checked the database and purged old data on large tables that are related to delivery/tracking logs and deliveryStats.

Checking the database we don't see any lock or long processing queries.

Also checked the soap requests and did not see any latency.

Anybody have ideas on where to look for?

Any idea of the details of this process? (tables? queries?)

 

Thank you very much,

 

 

 

    Este tema ha sido cerrado para respuestas.
    Mejor respuesta de Sukrity_Wadhwa

    Hi @roro_coeur,

    This question was recently addressed in one of our Adobe Campaign Community Q&A Coffee Break that happened on 10th February, 2022 at 8am PT with Michael Henry a.k.a @mihenry, Senior Business Consultant for Adobe Campaign. 

    You can check the response here: https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/new-in-2022-adobe-campaign-community-q-amp-a-coffee-break-feb/m-p/440499/highlight/true#M2165

    Feel free to reach out to Michael on the same thread in case you have any follow up questions.

    Thanks!

    3 respuestas

    david--garcia
    david--garcia
    Level 10
    December 13, 2021

    How often is your tracking workflow executing? every 1h?

    R
    roro_coeurAutor
    Level 3
    December 14, 2021

    Hello David, it is scheduled every 1h but the scheduler does not have any effect since it takes at least several hours, sometimes 1 day to be completed so it never stop running. No error, but just slow apparently.

    david--garcia
    david--garcia
    Level 10
    December 15, 2021

    Whats your acc server version and deployment model? hybrid?

    Sukrity_Wadhwa
    Community Manager
    Sukrity_WadhwaCommunity Manager
    Community Manager
    January 6, 2022

    Hi @roro_coeur & @david--garcia,

    Were any of you able to resolve this issue at your end? Do let us know. 

    Thanks!

    Sukrity Wadhwa
    Sukrity_Wadhwa
    Community Manager
    Sukrity_WadhwaCommunity ManagerRespuesta
    Community Manager
    February 14, 2022

    Hi @roro_coeur,

    This question was recently addressed in one of our Adobe Campaign Community Q&A Coffee Break that happened on 10th February, 2022 at 8am PT with Michael Henry a.k.a @mihenry, Senior Business Consultant for Adobe Campaign. 

    You can check the response here: https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-classic/new-in-2022-adobe-campaign-community-q-amp-a-coffee-break-feb/m-p/440499/highlight/true#M2165

    Feel free to reach out to Michael on the same thread in case you have any follow up questions.

    Thanks!

    Sukrity Wadhwa
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