Tracking URL clicks on mobile delivery in ACC

Florian_Courgey

MVP

04-03-2019

Hi,

We used the documentation How to track personalized links in emails to enable links tracking in our SMS/MMS messages. However, the provided code doesn't work and the delivery fails:

Test 1 with <%@ include file='http://www.google.com' %>

2019-03-04_152227 include file.jpg

error log:

The delivery has failed
XSV-350122 An error occurred and the process has been stopped.
SOP-330011 Error while executing the method 'PrepareTargetImpl' of service 'nms:delivery'.
JST-310008 Failed to process directives '<%@ include' (content smsContent).
DLV-490143 Cannot open file 'http://www.google.com'
JST-310008 Failed to process directives '<%@ include' (content smsContent).
DLV-490143 Cannot open file 'http://www.google.com'

Test 2 with <%@ include url='http://www.google.com' %>

2019-03-04_152445 include url.jpg

Error log:

The delivery has failed
XSV-350122 An error occurred and the process has been stopped.
SOP-330011 Error while executing the method 'PrepareTargetImpl' of service 'nms:delivery'.
JST-310008 Failed to process directives '<%@ include' (content smsContent).
DEL-430001 One of the options 'file,view,form,option,purl' must be found after '<%@ include'.
JST-310008 Failed to process directives '<%@ include' (content smsContent).
DEL-430001 One of the options 'file,view,form,option,purl' must be found after '<%@ include'.

PS: we do have a slightly customized Mobile Delivery form but it doesn't matter here

Any idea?

Thanks

Florian

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