On ACC V7, I see an error on the technical workflow for tracking.
09/06/2019 4:00:06 AM nlmodule WDB-200011 The requested database record does not exist.
09/06/2019 4:00:06 AM nlmodule WDB-200001 SQL statement 'SELECT iDeliveryId FROM NmsBroadLogRcp WHERE iBroadLogId=:#(1)#' could not be executed. Param(0)=1390003
09/06/2019 4:00:03 AM nlmodule Application server for Adobe Campaign Classic (7.0 18.10 build 8978@5834546) of 12/06/2018
09/06/2019 4:00:03 AM Workflow 'tracking' is being run
From the error, it looks like the tracking workflow is looking for a iBroadlogid = 1390003, which is non existing in nmsBroadlogRCP. Wonder how could this mismatch occur and how to rectify the same.
Please share any thoughts.
If you have a hybrid setup (on-prem MKT and Hosted Mid ) then yes. The file entry needs to be deleted from the Mid server in this case.
Do raise a support ticket referring to this forum in this case for us to action this.
Also , since this is a Regression bug in this build the long term solution is to upgrade the build to avoid future recurrences.