Tracking Click to Call

Avatar

Avatar

varshtus

Avatar

varshtus

varshtus

17-04-2020

How can I track a phone number with UTM parameters?

<a href="tel:18001234567">Call Me</a>

I tried adding ?utm_content=bannerctc like so:

<a href="tel:18001234567?utm_content=bannerctc">Call Me</a>

But this just converts the letters into numbers so it tries to call: 18001234567?886_2668368=754332

Here is the catch. I'd like to fix this without any javascript or PHP, our CMS platform is crap and is blocking us from using Js or any other programming languages.

I thought of using a redirect as a "middle man" so from the click to call link send users to a bitly url that redirects people to the phone number but I am not sure that would work...

Any help, please?

Thanks,

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar

wodnicki

MVP

Avatar

wodnicki

MVP

wodnicki
MVP

20-04-2020

Hi,

 

Redirect and JS event will both work here.

Query strings are an HTTP thing.

 

Thanks,

-Jon

Answers (2)

Answers (2)

Avatar

Avatar

Darren_Bowers

MVP

Avatar

Darren_Bowers

MVP

Darren_Bowers
MVP

19-04-2020

I don't think you will be able to track this type of link. Tel: prefixes are intercepted by the system and redirected to an internal system handler, which on mobiles is the phone application. Since its not an actual valid URL you wont be able to redirect using shorteners.

There are ways to track Tel: numbers on websites, but you wont be able to do this in emails.

 

Avatar

Avatar

prasannakumarmarru

Avatar

prasannakumarmarru

prasannakumarmarru

18-04-2020

Hi,

 

Tel: type links cannot have any parameters on the href. I think that is an HTML limitation.