Track / retarget incomplete survey reponses recipients | Community
Skip to main content
ruizja
ruizja
April 22, 2021
Solved

Track / retarget incomplete survey reponses recipients

  • April 22, 2021
  • 1 reply
  • 1115 views

Hi!

 

I would like to know whether it would be possible to target users who have started a survey hosted in a Web Application, but have not completed it (therefore never clicked submit).

I know surveys do not store answers unless the user has clicked "Submit", but I was wondering if I could perhaps use tracking tacks in the DCE editor mode (or parameters, variables) to then later Query on incomplete responses. 

 

Thanks a lot!

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Craig_Thonis

Hello Ruiz,

 

If you add a profile ID or email into the tracking URL parameters, you could then theoretically identify based on the tracked URLs who didn't complete the survey and then target them with a follow up email.

 

Regards,

Craig

1 reply

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
April 22, 2021

Hello Ruiz,

 

If you add a profile ID or email into the tracking URL parameters, you could then theoretically identify based on the tracked URLs who didn't complete the survey and then target them with a follow up email.

 

Regards,

Craig

    ruizja
    ruizjaAuthor
    April 22, 2021

    Hi Craig,

     

    Identifying parameters were already included in the URLs, so I guess I will try by querying on tracked URLs and excluding those who actually responded to the Survey.


    Thanks a lot!

    Terms & ConditionsAccessibility statement

    Loading footer...