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SOLVED

track mailto: in adobe campaign classic

Ketangp
Level 1
Level 1

Hi Team

I want to track a CTA having mailto tag in Adobe campaign

 

Ex. mailto:abc@gmail.com

but when I clicked on CTA, tracking log doesn't show entry of it.

I think it is because Adobe tracks urls with https://

can someone please suggest some way around to track it in adobe campaign.

 

Thanks

Ketan

1 Accepted Solution
Darren_Bowers
Correct answer by
Community Advisor
Community Advisor

Hi @Ketangp - its not actually possible to track a mailto: link since it doesn't open a web browser to the Campaign tracking server. mailto: and tel: links are handled by the mail client natively on the user's local machine or within the browser client.

There are some workarounds you can do where you link to a page that opens a mailto: link using Javascript, but the CX on something like that is questionable, but at least it is tracked.

Cheers

Darren

View solution in original post

1 Reply
Darren_Bowers
Correct answer by
Community Advisor
Community Advisor

Hi @Ketangp - its not actually possible to track a mailto: link since it doesn't open a web browser to the Campaign tracking server. mailto: and tel: links are handled by the mail client natively on the user's local machine or within the browser client.

There are some workarounds you can do where you link to a page that opens a mailto: link using Javascript, but the CX on something like that is questionable, but at least it is tracked.

Cheers

Darren

View solution in original post