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SOLVED

Sub domain delegation CNAME

1982luca
Level 8
Level 8

Hello everyone,

 

We are delegating our subdomain to Adobe, anyone knows how to find Clientname and _domainkey?

 

# DKIM signature of outgoing emails
Clientname._domainkey.subdomain.com CNAME Clientname._domainkey.subdomain.com.cname.campaign.adobe.com.
_domainkey.subdomain.com CNAME _domainkey.subdomain.com.cname.campaign.adobe.com.

1 Accepted Solution
Darren_Bowers
Correct answer by
Community Advisor
Community Advisor

Hi @1982luca - your client name is usually visible after the "@" symbol in the URL when you log on to Experience Cloud instance. e.g.

Darren_Bowers_0-1606881865852.png

_domainkey isn't really replaced with anything, but the other values for subdomain.com etc on either side of the CNAME are replaced with your provisioned sending domain. So if your client name is mycompany and your sending domain is e.g. ecomms.mydomain.co.nz then:

mycompany._domainkey.ecomms.mydomain.co.nz CNAME _domainkey.ecomms.mydomain.co.nz
_domainkey.ecomms.mydomain.co.nz TXT "v=DKIM1; k=rsa;" "p=...."

Cheers

Darren

View solution in original post

7 Replies
Darren_Bowers
Correct answer by
Community Advisor
Community Advisor

Hi @1982luca - your client name is usually visible after the "@" symbol in the URL when you log on to Experience Cloud instance. e.g.

Darren_Bowers_0-1606881865852.png

_domainkey isn't really replaced with anything, but the other values for subdomain.com etc on either side of the CNAME are replaced with your provisioned sending domain. So if your client name is mycompany and your sending domain is e.g. ecomms.mydomain.co.nz then:

mycompany._domainkey.ecomms.mydomain.co.nz CNAME _domainkey.ecomms.mydomain.co.nz
_domainkey.ecomms.mydomain.co.nz TXT "v=DKIM1; k=rsa;" "p=...."

Cheers

Darren

View solution in original post

1982luca
Level 8
Level 8
Hi Darren, we are installing AC hybrid solution. I dont have web access as ACS.
Darren_Bowers
Community Advisor
Community Advisor
I would talk to your Adobe rep or your partner that is assisting you with the installation. They should help you locate your Client name
Shivam_Singh
Employee
Employee

What is the URL of the instance on which you will eventually be configuring this sub-domain? It should be an Adobe hosted instance based on what CNAME entry that you have shared.

Sukrity_Wadhwa
Employee
Employee

Hi @1982luca,

Were you able to resolve this query or do you still need more help here? Do let us know.

Thanks!

denisb91363072
Employee
Employee

Hi, 

If you use CNAME delegation and your instance in under IMS and Control Panel, you can get the CNAME using the new BETA CNAME delegation from the Campaign Control Panel.

Otherwise, a ticket to Customer Care should be opened to be provided with the information.

 

Thanks


Denis.