Sub domain delegation CNAME

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1982luca

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1982luca

1982luca

01-12-2020

Hello everyone,

 

We are delegating our subdomain to Adobe, anyone knows how to find Clientname and _domainkey?

 

# DKIM signature of outgoing emails
Clientname._domainkey.subdomain.com CNAME Clientname._domainkey.subdomain.com.cname.campaign.adobe.com.
_domainkey.subdomain.com CNAME _domainkey.subdomain.com.cname.campaign.adobe.com.

Accepted Solutions (1)

Accepted Solutions (1)

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Darren_Bowers

MVP

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Darren_Bowers

MVP

Darren_Bowers
MVP

01-12-2020

Hi @1982luca - your client name is usually visible after the "@" symbol in the URL when you log on to Experience Cloud instance. e.g.

Darren_Bowers_0-1606881865852.png

_domainkey isn't really replaced with anything, but the other values for subdomain.com etc on either side of the CNAME are replaced with your provisioned sending domain. So if your client name is mycompany and your sending domain is e.g. ecomms.mydomain.co.nz then:

mycompany._domainkey.ecomms.mydomain.co.nz CNAME _domainkey.ecomms.mydomain.co.nz
_domainkey.ecomms.mydomain.co.nz TXT "v=DKIM1; k=rsa;" "p=...."

Cheers

Darren

Answers (3)

Answers (3)

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denisb91363072

Employee

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denisb91363072

Employee

denisb91363072
Employee

16-12-2020

Hi, 

If you use CNAME delegation and your instance in under IMS and Control Panel, you can get the CNAME using the new BETA CNAME delegation from the Campaign Control Panel.

Otherwise, a ticket to Customer Care should be opened to be provided with the information.

 

Thanks


Denis.

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Sukrity_Wadhwa

Employee

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Sukrity_Wadhwa

Employee

Sukrity_Wadhwa
Employee

07-12-2020

Hi @1982luca,

Were you able to resolve this query or do you still need more help here? Do let us know.

Thanks!

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Shivam_Singh

Employee

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Shivam_Singh

Employee

Shivam_Singh
Employee

02-12-2020

What is the URL of the instance on which you will eventually be configuring this sub-domain? It should be an Adobe hosted instance based on what CNAME entry that you have shared.