Split with multiple conditions complement reasons

[#1]

Hello everybody,

Is there a smart way to find the reasons why the recipient was kicked out of a split with multiple conditions at Adobe Campaign Classic?

[gunnark17854189 · Accepted solution]

Hi @gunnark17854189 , 
As per you screenshot, the filtering condition in split activity is [email is not empty] AND [last name is not empty] AND [phone is empty].
Result is 6, and complement record is around 30K. This might be because those 30K records might failed to satisfy any one of your above filtering condition.

If you wants to display those records in your complement's transition arrow, right click the arrow > display the target list and configure the list with @email, @lastName and @phone. You can analyse why this records came in this complement.

Another way is, open query activity > add data > add @email, @lastName and @phone. Run the workflow. Right click the Split complement's arrow > display the target list. You can analyse why this records came in this complement.

Regards,
ParthaSarathy S

[gunnark17854189 · Accepted solution]

Yes, everything is clear to me too. But what if there are not just 4 filter conditions but 20. Is there a way to display a kind of statistic for the rejected customers, why how many customers were rejected? I don't want to create 10 spilts or look at the target list manually.

[ParthaSarathy · Accepted solution]

Yes, This is possible. Right click the complement's transition arrow > Analyse the target. Here you can find the statistics of your record. This document will guide you https://docs.adobe.com/content/help/en/campaign-classic/using/reporting/analyzing-populations/using-...