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Split with multiple conditions complement reasons

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gunnark17854189
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gunnark17854189
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16-09-2020

Hello everybody,

Is there a smart way to find the reasons why the recipient was kicked out of a split with multiple conditions at Adobe Campaign Classic?

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ParthaSarathy
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ParthaSarathy
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21-09-2020

Hi @gunnark17854189
As per you screenshot, the filtering condition in split activity is [email is not empty] AND [last name is not empty] AND [phone is empty].
Result is 6, and complement record is around 30K. This might be because those 30K records might failed to satisfy any one of your above filtering condition.
 
If you wants to display those records in your complement's transition arrow, right click the arrow > display the target list and configure the list with @email, @lastName and @phone. You can analyse why this records came in this complement.
Another way is, open query activity > add data > add @email, @lastName and @phone. Run the workflow. Right click the Split complement's arrow > display the target list. You can analyse why this records came in this complement.
 
Regards,
ParthaSarathy S

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Anita_p
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16-09-2020

Hi @gunnark17854189 ,

 

Possible to share the snippet of your split activity to check the conditions?

 

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ParthaSarathy
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16-09-2020

Hi @gunnark17854189 ,

That recipient came in complement transition, because he haven't satisfied your conditions specified in split activity.

For example, in subset-A you had given condition as @age less than 20, and in subset-B you had given condition as @age greater than 50, But the incoming recipient age is 25, then this recipient record will be in complement transition.

Complement records in split activity are remaining records of that split activity.

Regards,

ParthaSarathy S