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SOLVED

SOP-330011 Error while executing the method 'ExecCommand' of service 'nms:delivery'.

uddhab
Level 1
Level 1

We have a got issue from one of the user, that while confirming the delivery they are getting subjected error.

1 Accepted Solution
CedricRey
Correct answer by
Level 4
Level 4

Hello @uddhab ,

Can you provide the delivery audit log please ?

Usually, those logs are helpfull to understand the problem.

You would find this in the delivery form, on the "Audit" tab.

 

Thank you,

Cédric

View solution in original post

4 Replies
uddhab
Level 1
Level 1

Below are the troubleshooting I have done.

 

1- Checked the campaign assigned to

2- Validated Operator Group

3- Asked user to recreate the delivery and re-analyze - It worked.

CedricRey
Correct answer by
Level 4
Level 4

Hello @uddhab ,

Can you provide the delivery audit log please ?

Usually, those logs are helpfull to understand the problem.

You would find this in the delivery form, on the "Audit" tab.

 

Thank you,

Cédric

View solution in original post

uddhab
Level 1
Level 1
06/17/2021 5:27:45 PM The operation failed after 11 of tries. 06/17/2021 5:27:45 PM SOP-330011 Error while executing the method 'ExecCommand' of service 'nms:delivery'.