SMS - User replies other than those defined words

nadia_maciulis

27-06-2019

Is there a way to pass a generic sms message back to users if respond via SMS is other than standard response (STOP, QUIT, HELP)?

We are handling the automated response via external account definition.

Accepted Solutions (1)

Accepted Solutions (1)

ramon_bisswange

Employee

27-06-2019

Hi,

You can just leave the keyword empty.

This would then be taken if none of the keywords are getting a match.

SMS channel

"To send the same reply no matter what the keyword, leave the Keyword column empty."

Answers (5)

Answers (5)

wodnicki

MVP

27-06-2019

Hi,

Create a 'near-realtime' (1 minute interval) scheduled workflow that polls the nms:inSMS table for new rows, splits on @message, and sends out desired responses.

There's also an 'Inbound SMS' activity but it looks complicated.

Thanks,

-Jon

ramon_bisswange

Employee

28-06-2019

Hi Nadia,

that shall not be the case.

The case shall not matter, i.e. also lower case or mixed case StOp should trigger the auto-reply

Regards,

Ramon

nadia_maciulis

28-06-2019

Hi @ Ramon,

That worked!!! yay...I did notice tho keyword is case sensitive. Only ALL caps words get a reply. Any ideas as to why is that? Just curious if that's standard