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Is there a way to pass a generic sms message back to users if respond via SMS is other than standard response (STOP, QUIT, HELP)?
We are handling the automated response via external account definition.
You can just leave the keyword empty.
This would then be taken if none of the keywords are getting a match.
"To send the same reply no matter what the keyword, leave the Keyword column empty."
Create a 'near-realtime' (1 minute interval) scheduled workflow that polls the nms:inSMS table for new rows, splits on @message, and sends out desired responses.
There's also an 'Inbound SMS' activity but it looks complicated.
Just after posting a reply, I read "Keywords are not case sensitive"! I will keep testing then.
that shall not be the case.
The case shall not matter, i.e. also lower case or mixed case StOp should trigger the auto-reply
Hi @ Ramon,
That worked!!! yay...I did notice tho keyword is case sensitive. Only ALL caps words get a reply. Any ideas as to why is that? Just curious if that's standard
Thanks for the response. I was hoping for a much better solution than creating a workflow to reply back with generic text.