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SMS Delivery error- Retry Pending- Failed Unreachable

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anjalis9208738
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anjalis9208738
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25-04-2019

Hi All,

We are stuck with where our SMS delivery is not going out and displays the below error in the sms delivery logs.

04/25/2019 11:12:04 AM Failed Unreachable +9********* MTA-#ID# Error in delivery part #ID#: INT-#ID# The HTTP query returned a 'Internal Server Error' type error (500)\ The XML element params must contain an attribute 'endPointSend'.\

The SMS external account config is below-

1739980_pastedImage_1.png

1739993_pastedImage_2.png

1739994_pastedImage_3.png

The SMS delivery is stuck in Retry Pending and we are not sure if the issue is with campaign or the SMPP provider.

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anjalis9208738
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28-04-2019

Hi Jon,

Can you please advise what should be correct selection for the

  1. " Mobile tab-> Mobile channel connector? CLX (SMPP)?"
  2. "connector tab->Activation mode and Access of the url connector values?"

Is there something which I need to get from the vendor?

Thanks a lot in advance!