SMS Delivery error- Retry Pending- Failed Unreachable | Community
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anjalis9208738
Level 2
April 25, 2019
Solved

SMS Delivery error- Retry Pending- Failed Unreachable

  • April 25, 2019
  • 4 replies
  • 3756 views

Hi All,

We are stuck with where our SMS delivery is not going out and displays the below error in the sms delivery logs.

04/25/2019 11:12:04 AM Failed Unreachable +9********* MTA-#ID# Error in delivery part #ID#: INT-#ID# The HTTP query returned a 'Internal Server Error' type error (500)\ The XML element params must contain an attribute 'endPointSend'.\

The SMS external account config is below-

The SMS delivery is stuck in Retry Pending and we are not sure if the issue is with campaign or the SMPP provider.

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    Best answer by DavidKangni
    1. general tab


    2. Mobile tab
      Thanks

    4 replies

    Jonathon_wodnicki
    Community Advisor
    Jonathon_wodnickiCommunity Advisor
    Community Advisor
    April 25, 2019

    Hi,

    CLX connector is netsize.jsp?

    Thanks,

    -Jon

      DavidKangni
      Community Advisor
      DavidKangniCommunity Advisor
      Community Advisor
      April 25, 2019

      Hi,

      You should use extended generic SMPP to configure your provider. As Jon said, CLX and Netsize are different provider.

      Thanks

      David 

      David Kangni
        A
        anjalis9208738Author
        Level 2
        April 29, 2019

        Hi Jon,

        Can you please advise what should be correct selection for the

        1. " Mobile tab-> Mobile channel connector? CLX (SMPP)?"
        2. "connector tab->Activation mode and Access of the url connector values?"

        Is there something which I need to get from the vendor?

        Thanks a lot in advance!

        DavidKangni
        Community Advisor
        DavidKangniCommunity AdvisorAccepted solution
        Community Advisor
        May 1, 2019
        1. general tab


        2. Mobile tab
          Thanks
        David Kangni
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