Services and Subscription confirmation email not sending when record is added via Javascript | Community
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AquaticAds
November 5, 2020
Solved

Services and Subscription confirmation email not sending when record is added via Javascript

  • November 5, 2020
  • 2 replies
  • 1837 views

Hi there,

 

Wondered if you might be able to help? We have the below bit of JS that is supposed to add a record to the Recipient table, save it, extract the id, then in turn add the record to a Subscription list within Adobe Campaign Classic. The code works as expected, however for whatever reason, no Confirmation (Subscribed) email is being triggered and sent out. We have attached a 'Subscribed' email template (with Target Mapping set to nms:subscription ) however no email is still being sent. If however, we manually add an entry into the Subscription list, the email is sent to the recipients email address. Is there possibly some additional value we need to add to confirm that we would like to trigger the Confirmation email message to send?

 

Below is the current code:

 

// create a new recipient with the specified email address var newRecipient = nms.recipient.create('<recipient xtkschema="nms:recipient" email="' + email + '" firstName="' + firstName + '" lastName="' + lastName + '" text1="' + text1 + '" text2="' + text2 + '" text3="' + text3 + '" folder-id="' + iRecipientFolderId + '" />'); newRecipient.save(); iRecipientId = newRecipient.id; //subscribe to service var iServiceId = sqlGetInt("SELECT iServiceId From NmsService WHERE sName = 'NameOfService'"); xtk.session.Write(<subscription _operation="insert" recipient-id={iRecipientId} service-id={iServiceId} xtkschema="nms:subscription" />);

 

Thanks for any help you can offer.

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Best answer by Manoj_Kumar

Hello @aquaticads 

 

Replace your subscription logic with this one and try if this works

 

nms.subscription.Subscribe("INTERNAL_NAME_OF SERVICE", RECIPIENT_OBJECT, false)

If this does not work then you will have to use the sendConfirmation method

 

Thanks,

Manoj 

2 replies

Manoj_Kumar
Community Advisor
Manoj_KumarCommunity AdvisorAccepted solution
Community Advisor
November 5, 2020

Hello @aquaticads 

 

Replace your subscription logic with this one and try if this works

 

nms.subscription.Subscribe("INTERNAL_NAME_OF SERVICE", RECIPIENT_OBJECT, false)

If this does not work then you will have to use the sendConfirmation method

 

Thanks,

Manoj 

Manoj  | https://themartech.pro
A
AquaticAdsAuthor
November 6, 2020

Thanks Manoj, I used the following JS and that did the trick:

var recipient = {recipient: {"_key": "email", "email": email, "recipient-id":iRecipientId, "service-id":iServiceId}} nms.subscription.Subscribe("name_of_service", recipient, false)

 
Thanks for your help,
Adam

A
ap0990
New Member
February 26, 2021

Hi @aquaticads ,

 

I have a similar requirement and hope you can help.

 

I have created a webapp with type subscription and after Subscription page using the JS code you have shared in your post but still not getting any email upon subscription.

 

Could you please share the steps you followed ?

 

Thanks.

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