I have a requirement to pass Message Center transactional emails indicators/metrics(sent, open, etc...) from Adobe Campaign Classic to Adobe Analytics, the way normal email delivery indicators are sent using connector workflow, for reporting purpose. Is it possible to do using Adobe Analytics connector?
Please share if you have any other way.
Thank you in advance.
It's a tough one as in standard RT instances are not accessible nor customisable and they are always exceptions to the rules.
What you could do
Alternatively, you will work with your Adobe account team to get an exception to deploy the full Analytics connector on your RT instances and you would have to also ensure you make it set a prefix for all instance objects that the delivery name on RT side does not clash with delivery name from Marketing side...
Hope this helps,
My suggestion was more ACC oriented, but would work in ACS too. In ACS, the standard KPI Sharing workflow does not include transactional messages, so you would have to replicate it for transactional messages, certainly doable in ACS too.
Great! I'm using classic instance only, will consider your inputs. As you said in 2nd point could you please tell me the targeting dimension for transactional deliveries or in which schema transactional deliveries are stored like for normal deliveries we have broadlog?
Thanks @DavidKangni for your response 🙂
I have suggested this approach, will take some time to implement and see the outcome.
I have found in document that Analytics connector is not compatible with transactional messaging(attached screenshot), apart from this is there anything else? And also I could find delivery logs of transactional emails in broadlog table, I filtered using delivery code but there is no records, is there any specific reason to it?
yes, you cannot have Adobe Analytics connector installed on Message Center instance.
My approach is for Marketing instance
And also I could find delivery logs of transactional emails in broadlog table, I filtered using delivery code but there is no records, is there any specific reason to it? --> check in nms:broadLogEventHisto and you should see the records
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I was not able to test yet any of the solutions, need more time to see which option is suitable for us and then I can mark the correct answer.