we have issues with sending delivery to seed addresses which contains a plus (+) prefix.
Seed schema is extended and number is stored and shown properly (without +) in the forms but after delivery execution + is added and sendout to that number is failed.
This is the schema extension:
Another option would be:
You can create a new field like newPhoneNumber and update target mapping to use that new field for sms.
To delete an existing attribute on factory schemas follow the steps outlined here
<attribute name="attributename" _operation="delete"/>
This is happening because of your ootb data policy for the mobile phone. You have to add a new field in the recipient for mobile phone and update the target mapping to disable this behaviour.
Did you uncheck the following checkbox in the connector?
anyone of these two will fix your issue.