Seed address + prefix

Milan_Vucetic

MVP

15-01-2020

Hi all,

 

we have issues with sending delivery to seed addresses which contains a plus (+) prefix.

Seed schema is extended and number is stored and shown properly (without +) in the forms but after delivery execution + is added and sendout to that number is failed.

milanv69354962_0-1579080423602.png

This is the schema extension:

milanv69354962_1-1579080566420.png

Any idea?

 

Regards,

Milan

Accepted Solutions (1)

Accepted Solutions (1)

Amit_Kumar

MVP

17-01-2020

Another option would be:

You can create a new field like newPhoneNumber and update target mapping to use that new field for sms.

 

FYI:

To delete an existing attribute on factory schemas follow the steps outlined here

  • Extend the scehma
  • Define the same attribute again in this extended schema (name must match) and then define _operation="delete"
  • Save the schema and update database structure.

<attribute name="attributename" _operation="delete"/>

 

Regards,

Amit

Answers (1)

Answers (1)

Amit_Kumar

MVP

16-01-2020

Hi Milan,

This is happening because of your ootb data policy for the mobile phone. You have to add a new field in the recipient for mobile phone and update the target mapping to disable this behaviour. 

Alternatively: 

Did you uncheck the following checkbox in the connector?

 

Amit_Kumar_0-1579173562051.png

 

anyone of these two will fix your issue.

 

Regards,

Amit