Seed Address Issue with incorrect FirstName in Email Delivery

Team, Please reply. _/\_

Can someone please reply.

If this is not the correct group, then please pass it to POC for Adobe Campaign members.

Thanks in advance!

Team, Please help. Let me know if my question sounds incorrect or not able to understand. Will try to explain in easy words.

Hi Arvind,

Just to clarify, is this Campaign Classic?

Can you please post screenshots?

Meanwhile you can test the correct names match the corresponding email address using Personalization fields​.

Any ideas, Adhiyan​ Garima Gakhar​?

Yes Pablo, it is for Campaign Classic.

Actually, one of our client complaint about incorrect FirstName appeared in mailer after Greeting.

Scenario: Client Name was Kevin Leo, but in emailer on FirstName Personalization, it appeared Dear Larry,

Larry was neither her FirstName in Schema nor in Seed address.

Hi Arvind,

Please may you share more information?
Do your delivery population/target come from:

• a workflow with delivery contacts defined by the incoming events
• from a workflow with delivery contacts specified in the delivery
• a direct delivery

I assume you filled correctly the First name field in the Seed address control (1st tab of your delivery or delivery model)?

Actually, it can be a normal behavior, depending on what you did for your seed information. If you didn't fulfill some information in the recipient common fields / first tab of the seed form (as for first name value) or in It can be a normal behavior, depending on what you did for your seed information. If you didn't fulfill some information in the recipient common fields / first tab of the seed form (as for the first name field) or in the targetData 3rd tab for specific personalization values, it takes random recipient record during preparation delivery step for filling personalization fields .

Regards.
J-Serge

Hello J-Serge,

My workflow was very simple.

Query activity (Add Data - Smart(FirstName))  >  Recurring Delivery (Having Personalization Dear <smartFirstName>)

In delivery, there was Seed address folder selected.

So lets say - 50 records coming from Transition and 5 records in Seed folder.

So records coming from Transition can see Personalization FirstName properly, however for Seed people, it displayed random FirstName in Outlook mail.

Is this known?

Thanks!

Arvind G.

Hi Pablo, J-Serge,

Is this known appearance?

Please reply

Hi Arvindg,

Please share a screenshot of your seed address forms so we can be sure that the first name is filled at the right place (of course, blur the confidential information).

Thanks

Please see above screenshot. This is Seed Address form that we r filling for each entry.