we have a workflow which has four different deliveries for four different regions separated by language field. Most of the time team maps wrong contact flow to wrong language delivery.
Is there a way to restrict non-EN contacts from receiving EN emails? by adding scripts in workflow delivery script tab? likewise, for other languages.
We already added splits before email delivery but choosing the correct version for correct split contacts is always a big issue.
Thanks in advance
For each language, create:
Have users use the right template for the right language, as an additional safeguard against error.
NB this is still at the delivery level, afaik there is no way to secure at the recipient level.