Resend the message who did not open the email 1st time

Kanwar92

26-05-2020

Hi everyone,

I would like to get insights on the workflow on how i can resend the message to the customer who did not open my 1st email.. I don't have unique delivery code. Please suggest how i can do this?

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Thank you so much for your time!

 

automation workflow email

Accepted Solutions (1)

Accepted Solutions (1)

DavidKangni

MVP

26-05-2020

Hi,

You can build something like that. 

Once your target is identified and your first delivery created, you need to segment the target into different populations using filtering conditions.

  • Add a Split activity to the workflow and open it.
  • For the first subset, select the Add a filtering condition on the inbound population option and click Edit .
  • Select Recipients of a delivery as the restriction filter and click Next .
  • In the filter settings, select Recipients who have not opened or clicked (email) from the Behavior drop-down list and select the email including the offer you want to send from the delivery list. Click Finish .

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Thanks

David

 

 

Answers (0)