Resend the message who did not open the email 1st time

[Kanwar92]

Hi everyone,

I would like to get insights on the workflow on how i can resend the message to the customer who did not open my 1st email.. I don't have unique delivery code. Please suggest how i can do this?

Thank you so much for your time!

[DavidKangni · Accepted solution]

Hi,

You can build something like that. 

Once your target is identified and your first delivery created, you need to segment the target into different populations using filtering conditions.

• Add a Split activity to the workflow and open it.
• For the first subset, select the Add a filtering condition on the inbound population option and click Edit .
• Select Recipients of a delivery as the restriction filter and click Next .
• In the filter settings, select Recipients who have not opened or clicked (email) from the Behavior drop-down list and select the email including the offer you want to send from the delivery list. Click Finish .

Thanks

David

[Kanwar92]

Hi ,

[Kanwar92]

How to get outbound transition to the email delivery

[DavidKangni]

Right Click on the delivery then Open...

you will see a pop up window

Thanks

David

[Kanwar92]

Thank you so much for reply. I did the right click.

[Kanwar92]

But could not find it

[Kanwar92]

I was able to do it Thank you. Awesome. Thank you for all the help