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SOLVED

Registry error: Unable to find key HKEY_LOCAL_MACHINE\SOFTWARE\Neolane\NL_5\nlclient\

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Level 2

I am getting the above error when attempting to open Adobe Campaign Classic - Client Console. I have checked the Roaming folder and I do have Neolane\NL_5\nlclient\ directory. I have nothing in the nlclient folder. I have tried to re-install the client on my machine and am still receiving the same error and unable to log in.

1 Accepted Solution

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Correct answer by
Level 2

This issue came after a system update. Opening the client console as Administrator fixed the issue. 

Go to start and on Adobe client icon "Run as administrator"

View solution in original post

7 Replies

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Community Advisor

Hi,

Type 'regEdit' in your start 'Search Command' and Navigate to:

HKEY_LOCAL_MACHINE/Software/Neolane/NL_5/nlclient.

If Neolane folder is present, delete it and then try to reinstall the Neolane folder.

Also check whether you have :

HKEY_CURRENT_USER/Software/Neolane/NL_5/nlclient folder present or not.

and define value for

confAdvisedUpgrade

It should be your build version.

Thanks.

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Level 3

Trying Clearing the Hard Cache from the below path  and follow these steps


  • Windows 7: C:\Users\<Username>\AppData\Roaming\Neolane\NL_5\
  • Windows XP: C:\Documents and Settings\<Username>\Application Data\Neolane\NL_5
Here you will see many xml files named nlclient-config-<alphanumerical value>.xml.

  • Delete these xml files and associated folders.
    Caution:Do not delete nlclient_cnx.xml file.
  • Sign in to client console.

Avatar

Correct answer by
Level 2

This issue came after a system update. Opening the client console as Administrator fixed the issue. 

Go to start and on Adobe client icon "Run as administrator"