- Windows 7: C:\Users\<Username>\AppData\Roaming\Neolane\NL_5\
- Windows XP: C:\Documents and Settings\<Username>\Application Data\Neolane\NL_5
I am getting the above error when attempting to open Adobe Campaign Classic - Client Console. I have checked the Roaming folder and I do have Neolane\NL_5\nlclient\ directory. I have nothing in the nlclient folder. I have tried to re-install the client on my machine and am still receiving the same error and unable to log in.
Solved! Go to Solution.
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This issue came after a system update. Opening the client console as Administrator fixed the issue.
Go to start and on Adobe client icon "Run as administrator"
Hi,
Type 'regEdit' in your start 'Search Command' and Navigate to:
HKEY_LOCAL_MACHINE/Software/Neolane/NL_5/nlclient.
If Neolane folder is present, delete it and then try to reinstall the Neolane folder.
Also check whether you have :
HKEY_CURRENT_USER/Software/Neolane/NL_5/nlclient folder present or not.
and define value for
confAdvisedUpgrade
It should be your build version.
Thanks.
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Just restart your machine and it will be fixed.
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Trying Clearing the Hard Cache from the below path and follow these steps
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This issue came after a system update. Opening the client console as Administrator fixed the issue.
Go to start and on Adobe client icon "Run as administrator"
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This fixed it for me after my system was upgraded to Windows 11.
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