Registering Tracking Servers

sergio_NYC

31-08-2020

Hello all and happy Monday,

 

I am doing the registration of the servers per the documentation, entered the internal URLs, and uncheck the Externalize option, enter the internal URLs, and register the servers: 

TrkSvrConf1.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I do the registration and everything looks good. However, whenever I go back to it I see that the Externalize Tracking Management box is selected again (see below). Does anyone have any idea why this is happening?

TrkSvrConf2.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thank you so much for your time.

 

-sergio-

 

 

 

 

 

ACC7 tracking servers

Accepted Solutions (1)

Accepted Solutions (1)

Milan_Vucetic

MVP

31-08-2020

Hi @sergio_NYC 

looks like a small bug.

Just empty two fields in Externalize (External account and Instance name) and then de-check Externalize option and make Save.

If you ensure that these two fields are emtpy, it will work for you otherwise will show this option enabled.

Regards,

Milan