web.log stopped updating

[ckelsey79]

My web.log logs stopped updating after September 2019. I can see logs from August of 2019 to September 2019 and then there is nothing after that. Does anyone know what could've caused this and how to fix it?

Thanks in advance!

[Amit_Kumar · Accepted solution]

Hi,

Based on your description there are three possibilities:

1. Your log location is different from the default log location for Adobe campaign

2. you are not using syslogd for logs. By default, the Adobe Campaign platform has the syslogd module installed on it, but it is possible to use another syslog daemon. This module creates the log files in the log directory. If you had any build or infra updates this might have happened.

3. Somehow your web.log creation is disabled.

Follow this step to ensure that you are actually generating logs in the default location: 

use a file/Js activity in workflow and test if you have a web.log file in the given directory

<installation directory> /var/default/log/ 

if you do not have this file raise a Support ticket and they will be able to fix it for you.

If on-premise then reach out to your support admin.

regards,

Amit

[ckelsey79]

Hi Amit,

I ran the script and the application is pointing to the right location and the log exists, but it's still not updating.

Thanks,

Chris

[Amit_Kumar]

Hi Chris,

[Amit_Kumar]

Can you share details from web > jsp > classpath node for all class paths? I think if you are not seeing any logs may be log4j is missing.

[ckelsey79]

Hi Amit,

I'm not seeing path on my servers or in my instances, including my test environment where the logs are working. Can you clarify where that is located?

Thanks,

Chris