Delivery blinking red

[Elena919]

Hello,

I set up a workflow but my delivery is not processing it keeps blinking red.

This is the error message I am receiving but I am not sure how to resolve this

Can someone please help with this issue? 

Best,

Elena

[Jonathon_wodnicki · Accepted solution]

Hi,

You can see the log for the delivery on the campaign's dashboard tab, in the top right.

Thanks,

-Jon

[Marcel_Szimonisz]

Hello @Elena919 

Send us the delivery audit log please

It could be:

• email or error email is not authorized - add new sender mask in the deployment wizard
• wrong encoded characters in the html with error message "Error while parsing XML string" - need to find the character and replace it in eg. notepad++ or any other text editor which can show special characters.
• wrong target defined in "Delivery" activity 

• and plenty more  i have not seen yet

Marcel

[Sukrity_Wadhwa]

Hi @Elena919,

Were you able to resolve this query with the given solution or do you need more help from us? Please let us know.

Thanks!