Adobe Campaign Classic v7 & Campaign v8

sachincs1991 · 1/14/21

Hi Team,

Offer proposition statuses

An offer proposition can have various statuses depending on the interactions with the targeted population. Interaction comes with a set of values that can be applied to the offer proposition throughout its life cycle. However, you will need to configure the platform so that the status changes when the offer proposition is created and accepted.

NOTE

The offer proposition’s status is not updated immediately. It is carried out by the tracking workflow which is triggered every hour.

Status list

Interaction comes with the following values that can be used to qualify the status of an offer proposition:

Accepted.
Scheduled.
Generated.
Interested.
Presented.
Rejected.

These values aren’t applied by default: they have to be configured.

as per the mentioned Proposition status.

How can we configure other status apart since,

1. Generated will be assigned when the email is sent.

2. Presented will be assigned when the email is opened.

3. Accepted will be assigned when the user clicks on the offer.

What about the rest of the status? On what purpose it is configured?

I want to configure all the 6 status in the offer proposition status How can it be done?

Kindly suggest?

Thanks,

Sachin C S

DimaKudryavtsev · 1/15/21

Hi Sachin,

This is simple.

Find the schema where the enumeration is defined. Extend the schema and add enumeration with the same name to it.

Add extra statuses and make sure the status id is not overlapping with existing one.

Restart the Adobe client and you should be able to see new statuses.

sachincs1991 · 1/15/21

Hi @DimaKudryavtsev ,

Sorry, wrongly clicked as a solution.

I am able to see in the enumeration , this is not the problem.

I am thinking how to configure all the 6 proposition status for the offer.

In offer we have only 2 status to be configured.

Thanks,

Sachin C S

DimaKudryavtsev · 1/15/21

You mean how to set existing statuses?

That will depend on your offer engine set up and your offer proposition lifecycle. You might not even need all of them.

In a nutshell, if you wish to change status of existing offer, you can always do it via SOAP function, but you will need something to call it. You also can use some technicall wotkflow to do the same.

Why do you need to use all of existing statuses?