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Push Notification Integration : Android

Forum|Forum|4 years ago
September 8, 2021
1 reply
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Hi Team,

We are getting below error, when we successfully sign into the mobile app.

"failed to connect to pre-campaign.xxx.com/xx.xx.xx.xxx (port 443)"

Can I know if there is any configuration missing?

Below is the information provided to mobile app and which is already embedded in apk file

NeolaneIntegrationKey = "XXX"
MarketingHost = "https://pre-campaign.xxx.com";
TrackingHost = "xxx";

registerDevice(registrationToken, userKey, null, context);
userkey is profile_id

Thanks,

Sachin C S

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Best answer by Milan_Vucetic

Hello @sachincs1991

is this on-premise solution?

By default in this model only tracking servers are exposed to the public internet but app servers not. This call needs to reach app servers therefore you can forward only this call from external server/servers to the application server/servers.

Regards,

Milan

Milan_VuceticAccepted solution

Hello @sachincs1991

is this on-premise solution?

By default in this model only tracking servers are exposed to the public internet but app servers not. This call needs to reach app servers therefore you can forward only this call from external server/servers to the application server/servers.

Regards,

Milan