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Public resource upload not working

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themilanceros
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themilanceros
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themilanceros
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14-09-2020

Hi,

after build upgrade (8981 -> 9032) we are not able to upload any file to public resources.

File is generally uploaded (checked on server) but when we close pop-up windows the following error is raised:

XSV-350052 Unable to finalize storage of resource as the file has not been uploaded

This feature on the same build on other environments working fine so it is not build related.

 

Any thoughts?

 

 

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Shivam_Singh
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11-11-2020

There was a bug in one of the client console's version in the 19.1 series.

 

Can you use the client console of a recent build, such as 9228, and check?

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marc_stowe_za
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marc_stowe_za
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06-11-2020

Hi

 

I'm having exactly the same issue on a production build , 9032. Has Adobe been able to resolve this at all ?

 

I've tried a much later build (9180) and it is working, but cant upgrade the site to take care of this. 9032 is a Golden Standard build isnt it?

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themilanceros
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24-09-2020

Hi,

problem is still there and error is thrown because app servers cannot push file towards frontal/tracking servers.

However, deliveries are able to upload tracking information to the frontal servers and configuration in deployment wizard is correct. Somehow, only public resources are affected as everything else (tracking/redirection) works. Still under investigation.

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rmeena
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24-09-2020

Hi @themilanceros,
Did you check the logs of web process? There must be something that would point to the cause of the error.

You can check the logs from Console via Home->Monitoring->web@default->Open the log Journal.

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Sukrity_Wadhwa
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24-09-2020

Hi @themilanceros,

Were you able to resolve this query? Do let us know.

Thanks!

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Jyoti_Y
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16-09-2020

Hi, 

You can verify upload Directory path specified in 'serverConf.xml' is correct or not.

Jyoti_Y_0-1600240266028.png

 

Thanks.