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SOLVED

Prevent or detect bot email clicks

lulitg
Level 2
Level 2

Hello,

Currently, we are experiencing a situation where we see a lot of repeat email clicks in the tracking log table. Ideally, we'd like to preemptively blacklist these types of interactions so that they do not skew our statistics.

 

Is there any method available in AC to detect and purge these types of clicks on emails?

 

Thanks in advance.

 

Bots click tracking trackingLogRcp
1 Accepted Solution
wodnicki
Correct answer by
Community Advisor
Community Advisor

Hi,

 

They get deduped in the [indicators/@recipientClick] (key is tracking broadlog id) and [indicators/@personClick] (key is tracking source id) delivery fields.

You can have the ootb 'deliveryIndicators' workflow delete duplicates from the trackingLog table after aggregating them (or 'tracking' workflow for before) if they're causing problems.

 

Thanks,

-Jon

View solution in original post

2 Replies
wodnicki
Correct answer by
Community Advisor
Community Advisor

Hi,

 

They get deduped in the [indicators/@recipientClick] (key is tracking broadlog id) and [indicators/@personClick] (key is tracking source id) delivery fields.

You can have the ootb 'deliveryIndicators' workflow delete duplicates from the trackingLog table after aggregating them (or 'tracking' workflow for before) if they're causing problems.

 

Thanks,

-Jon

View solution in original post

Sukrity_Wadhwa
Employee
Employee

Hi @lulitg,

Was the given solution helpful to resolve your query or do you need more help here? Do let us know.

Thanks!